hbh99's Privacy Policy

hbh99 ("we", "our", "platform") operates a trusted online betting and casino platform for players in Bangladesh. This privacy policy ("policy") describes how we collect, process, store, use, and protect the personal information of users of the hbh99 website and services.

By using hbh99's services, you consent to the processing of your information in the manner described in this policy. If you do not agree with any term of this policy, please refrain from using our services.

This policy applies to all users — registered members, visitors, and anyone who browses our website temporarily. This policy may change from time to time; when it does, we will update this page accordingly.

2.1 Information You Provide Directly

When you create an account on hbh99 or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address (country and division)
• Payment details — such as bKash, Nagad, Rocket, or Upay account numbers
• Identity verification documents (where applicable)
• Communication details provided via support chat or email

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device type
• Browser and operating system information
• Pages visited and session duration
• Information collected through cookies and similar tracking technologies
• Transaction history and gameplay data

2.3 Information Received from Third Parties

In some cases we may receive information through third parties, such as payment processors (bKash, Nagad, Rocket, Upay) or anti-fraud service providers. This information is used for account verification and security purposes.

hbh99 uses the information collected for the purposes described below:

1. Account management: To create, verify, and keep your account secure.
2. Service delivery: To operate betting, casino games, and other products.
3. Financial transactions: To process deposits and withdrawals — via bKash, Nagad, Rocket, and Upay.
4. Customer support: To resolve your issues through live chat or email.
5. Legal compliance: To meet Anti-Money Laundering (AML) and KYC obligations.
6. Security: To prevent fraud, unauthorized account access, and deceptive activity.
7. Platform improvement: To improve service quality and analyze user experience.
8. Communication: To send you important notifications related to your account.
9. Responsible gaming: To identify problematic playing patterns and provide necessary support.

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help improve our website's functionality and personalize your experience.

4.2 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure basic functionality.
• Functional cookies: To remember your preferences and language settings.
• Analytics cookies: To understand how users interact with the site, helping us improve our services.
• Security cookies: To prevent fraudulent logins and account hijacking.

4.3 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause certain key features of the website, such as login, to stop working properly.

hbh99 does not sell or lease your personal information for any commercial purpose. However, in the limited circumstances below, we may share information with third parties:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions.
• Technology service providers: Server hosting, data storage, and security service providers who support our operations.
• Game providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, or Ezugi may process minimal data related to gameplay.
• Fraud prevention services: To verify account security and the legitimacy of transactions.
• Legal requirements: In response to a court order or a lawful request from a competent authority.

All third parties listed above are bound by confidentiality agreements with us and are required to use information only for specified purposes.

hbh99 adopts industry-standard technical and organizational measures to keep your information secure:

• SSL encryption: All data transferred between our website and your device is encrypted using SSL technology.
• Secure servers: Your information is stored on secured, access-controlled servers.
• Access controls: Only authorized personnel can view your information, and only to the extent necessary.
• Password hashing: Your password is never stored in plain form — it is converted using a one-way hashing method.
• Regular security audits: We regularly review and test the security of our systems.
• Two-factor verification: An additional verification layer is used for sensitive operations.

While we are committed to maintaining the highest level of security, complete security of data transmission over the internet can never be guaranteed. It is therefore important that you keep your account password confidential and do not share it with anyone.

hbh99 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations. In general:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Certain information may be kept for a defined period after account closure to meet legal and regulatory obligations.
• Transaction records: Financial transaction data is retained for an extended period as required by law.
• Support conversations: Records of customer support communications are kept for a defined period.

Once the retention period ends, data is securely deleted or anonymized.

As a user of the hbh99 platform, you have the following rights:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: You have the right to request correction of any inaccuracies in your information.
• Right to erasure: In certain circumstances you may have the right to request deletion of your information, subject to legal obligations.
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to object: The right to object to certain types of processing of your information.
• Right to portability: The right to receive your information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact our support team. We will endeavor to respond to your request within a reasonable time. Please note that in some cases we may not be able to delete your information entirely for legal reasons.

hbh99 is strictly for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has used our services, we will immediately close the relevant account and delete any collected information. If a parent or guardian believes their child has registered on our platform, please contact us without delay.

Where necessary to operate our services, your information may be transferred to and processed on servers located in various countries. For such transfers, we ensure that adequate data protection measures are in place in the receiving country.

By using hbh99's services, you consent to this international transfer of data.

hbh99 reserves the right to update or change this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

• By updating the "Last Updated" date on this page.
• By sending a notification to your registered email address (for significant changes).
• Through a notification at the time of login.

If you continue to use our services after a change, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.